Frequently Asked Questions

For optimal availability and to ensure we secure your preferred vehicle class, we recommend booking at least 24 to 48 hours in advance. However, we do accommodate urgent or on-demand requests subject to immediate fleet availability.

Reservations can be securely made through our official website portal, via email correspondence with our dedicated booking team, or by contacting our 24/7 reservation hotline. All bookings require confirmation and a valid contact number.

Yes. During the booking process, you can detail your itinerary, including specific stops. For hourly hires, the chauffeur will adhere to the planned route, allowing for flexibility within the booked timeframe.

Our fleet comprises modern, meticulously maintained luxury and premium vehicles, including high-end sedans (e.g., Mercedes S-Class, BMW 7 Series), executive SUVs (e.g., Cadillac Escalade, Range Rover), and luxury vans suitable for group transfers.

Absolutely. For all airport transfers (Dubai International - DXB, Al Maktoum - DWC), your assigned professional chauffeur will monitor your flight status and meet you at the designated arrivals area holding a personalized name board, assisting with luggage transfer.

All our chauffeurs are highly experienced, possess valid UAE driving licenses, undergo rigorous background checks, and adhere strictly to Dubai's RTA (Roads and Transport Authority) regulations regarding professional passenger transport.

Our standard quoted rates are inclusive of the vehicle, professional chauffeur service, fuel, and standard tolls within Dubai. Please note that any extraordinary waiting time beyond the grace period, specific entry fees to private venues, or out-of-city border crossing charges may be itemized separately, which will be clearly communicated prior to confirmation.

We maintain a flexible cancellation policy. Cancellations made more than 4 hours prior to the scheduled pickup time are typically free of charge. Cancellations made within the 4-hour window, or "no-shows," may incur a charge equivalent to one hour of service.

For airport collections, a complimentary waiting time of 60 minutes is provided after the flight officially lands. For hourly hires, the service begins precisely at the confirmed pickup time.

Yes, we can arrange for appropriate, certified child safety seats upon request during the booking stage. Please specify your exact requirements when confirming your reservation so we can prepare the vehicle accordingly.